How a busy full-service shop stopped losing customers to a ringing phone.

The problem

The phones were ringing faster than the front desk could answer.

A full-service auto & collision shop in Naples — the kind of busy, well-run operation that never has a slow day — was leaking real money through the one thing every shop takes for granted: the phone. When the front desk was buried, the bays were full, or it was after hours, calls rang out. And most callers don't leave a voicemail — they just dial the next shop on the list.

What we built

An AI receptionist on both lines — service and collision.

Bay Path deployed its AI Voice Receptionist on the shop's service and collision numbers. When a call would otherwise be missed, it picks up, greets the caller as the shop, and handles the conversation naturally:

• Captures the caller's name, vehicle, and the problem
• Gives an honest ballpark and answers common questions
• Books the appointment against the shop's real hours
• Texts the captured lead to the team in under six seconds
• Lets customers text the line back — the AI replies, quotes, and books right in the thread
• Automatically requests a Google review with a one-tap link after every completed job

The result

Every call answered. Every lead captured. Nothing slips through.

The calls that used to ring out now land in the team's inbox as clean, complete leads — day, night, weekend, and lunch rush. The front desk is no longer the bottleneck, the after-hours callers get a real response instead of voicemail, and the review requests keep the shop's reputation compounding on autopilot. It's live and answering real customers today.